How to report PoS operators charging above N200 – CBN

The Central Bank of Nigeria has released emergency telephone numbers where Nigerians could report Point of Sales agents selling new naira notes or charging above N200 for withdrawal of amounts up to N10,000.

The Director, CBN Governor’s Department, Mr Joseph Omayuku, made this known during a briefing with journalists in Yenagoa, Bayelsa State capital on Tuesday.

While warning syndicates engaging in illegal practices to desist forthwith, Omayuku advised members of the public to report erring PoS agents by reaching out to the CBN contact centre on 07002255226; Telephone Ext: 711025 – 7; [email protected] and its social media handles.

The scarcity of the new naira notes has been biting Nigerians so hard, with many rejecting the old notes as legal tender, while some state governors have resolved to sue the Federal Government for the challenges experienced in their respective states.

Despite the hardship with the redesign policy, there are still complaints of hitches in online payment platforms of banks leading to failed transactions.

Observers said the hitches occur because digital platforms are not strong enough to accommodate the surge of electronic transactions in recent times as people resort to online payments in response to the scarcity of cash.


Those who reject online payments cite challenges associated with it as reasons.

The CBN official, however, countered the analogy, saying it is “not as bad as to warrant rejection of transfer payments.”

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